08 Sep Automation and Chatbots for Microsoft Teams
If you tuned into Access Sciences’ July webinar, “Practical Governance for Microsoft Teams,” you already know of our tech team’s work with automation and chatbots. Since the webinar’s “Teams bot demo” sparked a lot of interest in its capabilities and benefits, the team developed a more extensive, in-depth demo to share with you and your organization.
They crafted an environment in both SharePoint Online and Teams for the fictitious company, Siphon – a midstream energy company based in the Houston area. The automation and chatbots built into Siphon’s environment showcase its ability to maintain consistency and compliance within any organization’s Teams environment.
TRANSLATING TECHNOLOGY TO AUTOMATION
In the demo snippet below, Renu explains how the team leveraged Siphon’s existing technology to implement automation and chatbots into its Teams environment.
They employed Power Automate and Graph API’s to set standards for Teams names, apps, as well as records and document management. They also used Power Virtual Agents to integrate a conversational bot into the Teams’ chat feature. Lastly, Renu demonstrates how these chat bots can be integrated to facilitate specific services, including Teams provisioning, archive, and deletion processes.
IMPROVING PROCESSES WITH CHAT BOTS
Renu introduces Siphon’s chat bot, Omni, and demonstrates its potential with certain tasks. Once users access the bot through chat, the bot will offer some key, most-requested topics of discussion. In Omni’s case, it’s Teams Help, New Team Request, Which Team(s) am I a part of?, Join a Team, Records Management and Retention Labels, and Governance and Compliance.
Accessing the bot + Teams Help
New Team Request
Which Team(s) am I a part of?
Join a Team
Records Management and Retention Labels
Governance and Compliance
Throughout the demo, Renu Hall details how automation and chatbots’ capabilities can enhance consistency and compliance within any organization’s Teams environment.
If you’re interested in accessing the full demo, check out the full video below.