and no one used them? What if you streamlined your processes and optimized your workforce — and but no one knew how to follow them? What if your information management policies didn’t fit with your corporate culture – and were ignored?
These aren’t hypothetical scenarios. They are very real outcomes for businesses without a sustained and intentional approach to managing change.
Our Prosci® -certified consultants use strategic communication, training, and influence to yield better results for the people leading and experiencing change. Throughout implementation and beyond, our methods guide your people to a new and better way of working, maximizing adoption across the organization.
Because a “one-size-fits-all” approach is not effective, our practitioners identify change characteristics, assess your organization for cultural readiness, and evaluate the impact.
All change begins with an awareness or the need to do something different – our approach to developing targeted messages, identifying communication channels, and defining the timing of key messages all support and build on that awareness journey.
Whether you are designing a new function, or looking to optimize the processes with the staff you have, our experts can help you design your organization to align that structure with your business priorities and mission.
Our experts identify specific tactics to engage stakeholders and specific areas where resistance is expected, then put plans in place to manage that resistance.
Our approach to a holistic training program provides the foundation for building knowledge about the change, and the desired skills to succeed in the future.
Because people have a natural tendency to return to old habits, we help you achieve actual results of realized change through the often-neglected steps of support and reinforcement.
A well thought out strategy and execution plan considers the culture, size and impact of what’s changing, and tools to enable management to support and sponsor behavior change.
We prepare leaders to build support and manage resistance to change initiatives through targeted coaching plans and communications designed to facilitate cohesive cascading messaging.
As a matter of the bottom line. The return on investment you earn on your project or initiative is directly tied to the number of people who successfully adopt the change. A clearly defined change management plan will help increase the chances that employees will successfully make the transition to the new way of doing business.
With over 25,000 employees and operations in 40 countries, this engineering, procurement, and construction company works in multiple markets worldwide. In order to keep pace with rapidly expanding operations, the client decided to pursue multiple, parallel initiatives, including the implementation of a robust knowledge and content management awareness campaign.
Users had difficulty finding information in this client’s records management system. Which records were and were not available in the system was unknown. Most users did not trust the system, and relied on copies they kept in paper files, shared drives, or hard drives.
After having recently spun off from a parent company, IT operations for this E&P company required a rigorous examination of how it could best support business operations as a more nimble independent oil and gas producer. The change in ownership left employees wary of plans for the future.
Lisa is a Principal Consultant in the Information and Data Governance practice with Access Sciences Corporation. Since 2006, she has worked with clients to deliver program assessments, strategic plans and roadmaps, change management strategies, policies, retention schedules, data map development, and taxonomies. Lisa has over 30 years of business experience, with a career covering lifecycles related to manufacturing, information technology, and information management.
Yvette has over 25 years of experience in the areas of change management, recruiting, resource management, organization design and development, communication planning and delivery, performance support, marketing, employee engagement, knowledge management, and training design and delivery. She has worked in various industries including oil and gas, state and local government, education, business consulting, and non-profit.