Harris County, Texas, is the most populous county in Texas and the third-most populous county in the United States. Houston, the largest city in Texas and fourth-largest city in the United States, is the county seat.
The need to manage electronic documents and other digital assets, such as video, in a way that could be adapted across over 80 agencies for 15,000 employees
Comprehensive requirements and RFP development, leading to selection of the best-fit ECM solution
Harris County selected a solution that best supports its needs, both now and into the future
Harris County recognized the need to manage electronic documents and additional digital assets, such as video, in a way that could be adapted across over 80 agencies for 15,000 employees. A complicating factor is that County agencies operate semi-autonomously with widely differing missions and processes.
To address these needs, the County partnered with Access Sciences to speak with representative agencies— from civil administration to tax assessment to law enforcement—to develop a set of requirements thorough enough for and adaptable to the needs of each. This analysis formed the basis of a request for proposal (RFP) that the County was able to use in its search for a system capable of meeting the identified requirements.
Beyond development of the RFP, the County was able to benefit from Access Sciences’ expertise during the product vetting, demonstration, and selection process to select the solution that best fit the County’s widely varied needs.
We employed our understanding of the unique demands of governmental organizations to address the County’s needs and to develop a reasonable, yet comprehensive RFP for an Electronic Document and Digital Asset System, candidate solution identification, performed RFP response analysis, facilitated vendor demonstrations and evaluations, and then selected the solution.
Our straightforward process included:
Harris County was able to leverage the knowledge and experiences of Access Sciences to develop and vet comprehensive ECM requirements that represent the needs of a broad cross section of County agencies, develop an RFP that reflected those requirements, and facilitate the vendor / product vetting and selection process. In the end, the County selected a solution that best supports its needs, both now and into the future.