The End of the Beginning – Reinforcing Change and Evolving after Implementation
The end of a project is a huge milestone, but it is only the beginning for end users who must adopt a change. The full realization of your project goals and ROI comes not when you flip the go-live switch, but when users start living the new reality.
In this webinar, you will learn about the need to set sponsor expectations, why ongoing reinforcement is necessary, and some tactics for dealing with resistance.
Presented by Simon Holcroft.