ARMA InfoCon 2021 is the premiere educational event for records management, information management, and information governance professionals to learn and share industry best practices.
Our goal is that everyone everywhere can join together as one community through connection.
Don’t miss our presentation by Glenn Frederickson, Records Management Project Manager & Tina Gibeson, Senior Records Analyst
“Streamline Access to Public Records with a Modern EDMS”
Since 2009, Louisiana’s Department of Environmental Quality (DEQ) has hosted an online portal for public records within an Electronic Document Management System (EDMS). In 2020, DEQ enhanced the customer experience by streamlining the user interface with fast document viewing, advanced search capability, personalization features, and self-serve how-to guides and videos. The modern system also features role-based security and information protection. In this session, learn about the technical, legal, and change management challenges the DEQ faced, as well as other lesson learned in the deployment of a state-of-the-art, public records retrieval system.
