Structuring Your ECRM Program

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ARMA International
Content management
ECRM Business Consulting
Electronic records
Governance
Information management
Records management

Anne Tulek identifies the steps required to develop a strategic plan, listing the components associated with an ECRM business process model. She also defines the roles records manager networks play in supporting ECRM programs and provides a "rules-of-the-road" guide for ECRM programs.