Most organizations don’t manage their email very well – and there are any number of white papers out there about how to archive everything, or how to manage email messages as records, or the value of outsourcing email, etc. But very few of them address the reason why email is so out of control – us! Most of us don’t use email very effectively, whether on an individual message basis or in managing our inboxes. So the focus of this article is on steps you can take to be more effective in how you use email.