Anne's comment about the "ROI of Sanity" had me thinking about what would happen if we achieved the various wishlists for email management that Glen and Susan put forward. Those features would certainly make an impact, but to what degree would they achieve a measure of sanity?

At the risk of being labeled an information hippie, let's look at creating an Information Peace Coefficient (IPC) that can be applied to business cases. This analysis would give us a sensitivity reading on how likely we are to achieve results from such initiatives. Here is the proposed formula:

Jesse's call to focus back on the user and human factors when determining if "less is more" made me think of King Solomon's dilemma. When presented with the question of which competing faction should own the baby, King Solomon said (and I grossly paraphrase!), "Split it down the middle". This outlandish response quickly drove a decision on what was in baby's best interests.